To file a claim, simply contact our customer service team by email claims@trepporenos.com with your details and proof of purchase.

We offer a 10 year warranty on all products and services.

To maintain the validity of your warranty for our stair and railing products, it is essential to adhere to our recommended maintenance schedule. Regular inspections and prompt repairs of any damage are crucial. Specific care instructions, such as cleaning methods and frequency, will be detailed in your warranty documentation. Failure to follow these guidelines may result in the warranty becoming void. Please refer to the warranty terms provided with your purchase for complete details.

Our warranty for stair and railing systems covers defects in materials and workmanship under normal use. However, it does not cover damages resulting from improper installation (unless installed by our team), modifications, neglect, accidents, or normal wear and tear. Environmental factors such as extreme weather conditions or chemical exposure that can cause premature deterioration are also not covered. Please refer to the detailed warranty documentation provided with your purchase for a complete list of exclusions and limitations.