Question 1

What does the warranty cover?

Accepted Answer

Our warranty covers defects in materials and workmanship for a period of 10 years from the date of completion.

Question 2

Is the warranty transferable?

Accepted Answer

Yes, the warranty is transferable to new homeowners, providing added value to your property.

Question 3

How do I file a warranty claim?

Accepted Answer

To file a claim, simply contact our customer service team by email claims@trepporenos.com with your details and proof of purchase.

Question 4

How long does the warranty last on your installed stair and railing products?

Accepted Answer

We offer a 10 year warranty on all products and services.

Question 5

Are there any specific maintenance requirements to keep the warranty valid?

Accepted Answer

To maintain the validity of your warranty, it is essential to adhere to our recommended maintenance schedule. Regular inspections and prompt repairs of any damage are crucial. Specific care instructions will be detailed in your warranty documentation.

Question 6

Are there any exclusions or limitations to the warranty?

Accepted Answer

Our warranty covers defects in materials and workmanship under normal use. However, it does not cover damages resulting from improper installation (unless installed by our team), modifications, neglect, accidents, or normal wear and tear. Environmental factors such as extreme weather conditions are also not covered.

Warranty Coverage

What's Covered

Durability

Quality Assurance

Customer Support

Transferable

10 Years of Protection

Common Questions

Need More Help?

Services

Company

Get Started

Legal